How it works
Automatic matching, real oversight, and no guessing about who is showing up.
1. Submit your request
Clients choose the language, service type, date, start time, duration, delivery format (in person, video or phone) and urgency. Notes let you flag anything the interpreter should know in advance.
2. Requirements check
TAM Connect reads the requirements on your request — language, specialty, qualification level, any certification you require, and the delivery format — and applies the TAM Connect standard for that specialty.
3. Automatic interpreter matching
TAM Connect automatically matches your request with an eligible interpreter based on language, specialty, qualifications, verified credentials, availability, location and other assignment requirements. Administrators oversee the process and step in for exceptions.
4. Confirmation for both sides
Once an eligible interpreter accepts or is assigned to the request, the booking is confirmed with the hourly rate and total, and both the client and interpreter receive confirmation in their dashboards and notifications.
5. Appointment and follow-up
The appointment moves into upcoming work. After the appointment, clients can leave a rating and comments, which interpreters can see on their reviews page.